All posts by Jay Stefans
Fast casual restaurants are minimizing the required amount of restaurant staff. At many fast casual venues, waiter training only needs to focus on ensuring that the floor is operating smoothly. However, like almost all fast food restaurants, fast casual restaurants also need to take orders and serve food quickly, usually with no empty space between the customer and the computer. The reduced number of employees, due to less need for wait staff, is an obvious benefit for fast casual venues. However, this business plan is not an ideal solution for how to run a restaurant for all businesses. Some venue concepts demand high levels of waiter training in order to provide the best customer service possible. These venues are not considered fast casuals, but in some cases great customer service can increase restaurant business in equal measure to offering fast casual dining.
Don’t Leave Out Staff
Though fast casual restaurants do not need many waiters, they do need people manning the cash registers and taking orders, as well as more kitchen staff on shift to supply meals faster than a typical venue. In a study done by the NRN, it was found that about 85% of Americans visit fast casual restaurants at least once a month. These numbers show not only the potential success of fast casual restaurants, but also their urgent need to have
Customer service for restaurants sometimes presents a challenge for even the most seasoned restaurant owner. Enforcing appropriate customer service tactics for upset – or upsetting – customers to your employees can be harder than teaching them how to use complex restaurant equipment. When handling particularly formidable clients, you need to know when to accommodate them and when to draw the line. The proper method of responding to difficult customers depends on many factors. Consider the nature of the complaint, the frequency with which you encounter the client, and the feelings of yourself and your staff when deciding the best course of action.
Restaurant Customer Service for Infrequent or First-Time Customers
If a customer with whom you are unfamiliar becomes unpleasant or causes a disruption, your first responsibility is to examine the legitimacy of the complaint. Even if the client’s grievance turns out to be completely disproportionate to reality, remain calm and courteous and insist that your employees do the same. Respond as though the complaint is perfectly reasonable and remedy the situation as quickly and effectively as possible, giving a discount or free item if necessary. That said, certain behaviors cross the boundary between acceptable and unacceptable conduct. Any customer, even a first-time client, who attempts to defraud you with such practices