TigerChef

We got an interesting email last week that we'd like to share with our readers. One of our customers ordered a Keurig B30 Mini Personal Single-Serve Brewing System and we shipped it with UPS. Our customer emailed us to let us know that when UPS came to deliver the package, instead of walking up to his front door and ringing the bell, as would be expected from any decent delivery guy, especially one that is delivering a package containing a delicate coffee maker, he tossed the package 15 feet in the air and it landed on the hard cement on the other side of his fence!

Now, to be perfectly honest, UPS is quite fair with their claims process. Had the package been damaged (our customer notified us later that thankfully, it was not) we would have gotten our money back in no time in order to provide him with a new coffee maker. As we have no idea who the driver was, we forwarded the complaint to our UPS account manager for further action. Are we confident that this won't happen again? Definitely not. Was the driver reprimanded or penalized for the way he treats deliveries? We can't imagine. So what can be done to ensure this doesn't happen again? Absolutely nothing.

Unfortunately, UPS drivers are the among the most underpaid, overworked work bracket so we can't actually blame them. Or can we? Can UPS take responsibility for each of their thousands of drivers across the United States? Who do we blame here? ...continue reading