Customer service is one of the deciding factors for the success of a restaurant. Wait staff pagers are slowly cropping up as a better way to serve customers, but are they the right way to solve the puzzle of smoothly running the dining room? Waiter call buttons are a useful way for customers to let wait staff know they are ready to order, need something, or want to pay the bill. Restaurant pagers are also an efficient way for chefs to notify restaurant staff that dishes are ready to be delivered to tables. However, restaurant pagers may be uncomfortable for customers to use, eliminating the personal contact and challenge of getting the attention of wait staff, and replacing bad customer service with a foolproof technological solution.
Customer Service and the Restaurant Ambience
Top notch customer service is a very impressive characteristic for venues to have. Hiring caring and attentive restaurant staff is a sure-fire way to improve customer loyalty. Restaurant pagers enable customers to notify staff when they need something, providing the table location to wait staff for the fastest and most efficient service possible. However, to some extent, restaurant pagers also eliminate the challenge of providing good customer service, making it less impressive to customers. If waiters know exactly when and where a table needs service, can serving those tables quickly be labeled as good customer service? On another note, when a venue is packed and wait staff are obviously having a hard time juggling all their tasks, pressing the call button may be uncomfortable for customers, but they may not have a choice. If restaurant pagers are present, wait staff will not necessarily check on a table if not summoned by the call button, making use of the pagers inevitable for customers. Something about the restaurant ambience changes when restaurant pagers are used and this may not be right for every venue.
Which Venues Can Benefit from Restaurant Pagers?
Venues which focus on the concept of fast dining, or venues with high restaurant traffic during certain hours, may want to adopt restaurant pagers as a way to help wait staff be as efficient as possible. At such venues, the restaurant ambience includes a fast paced atmosphere, which is complemented by restaurant pagers. However, venues for which time is less of a concern may want to emphasize the importance of good customer service to their wait staff, saving restaurant pagers for notifying customers waiting to be seated that their table has opened up. Let us know what you think: Are restaurant pagers the solution to providing good customer service?