FAQs

 

 

 

What can I do with My Account?FAQ's

I forgot my password. How can I recover it?

What method of payment do you accept?

What methods of order placement do you offer?

How do I check the status of my order?

How do I know my order was received?

I received the wrong item. How can we correct the mistake? 

How do I cancel an order?

How do I send an order as a gift?

How do I use the wishlist?

How do I know if I will be charged sales tax?

Can I pick up my order instead of having it shipped?

What are shipping costs?

How does expedited shipping work?

What if I am not available to accept delivery?

How do I return an order?

How long can I expect to receive my return credit?

 

 

 

 

Using My Account


Our My Account section has various features that will ensure an easy shopping experience. You can check the status of your order, track packages, print an invoice, view older orders, view open orders, return items or gifts, change your shipping and billing information (we never store credit card numbers), change account settings, such as your password, email address, and offers settings, view your wishlist (add/remove items) and leave product reviews. Back to top

 

Forgot Your Password


If you forgot your password, simply click on "Login" and click on the "Forgot your password" link. A temporary password will be emailed to you, which you can reset once you log in.
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Payment Methods


We accept all major credit cards and Google Checkout.
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Placing an Order


We suggest you use our secure website to place an order. If you feel more comfortable, you can call us to place your order. We also offer the option to fax an order. Simply download our fax form here and fax it to 845-406-4130. For custom orders or quotes, one of our sales specialists will email you a quote and then place the order with you over the phone.
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Check Order Status


To check the status of your order, log in to your account. You can either click on "Track Packages" or "View Open Orders", depending on the status of your order.
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Order Receipt


If you received an automated email confirmation with your order information, then we received it, too. You will receive another email when your order ships and you can check the status of your order in "My Account".
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Received Wrong Item


All our items are scanned into the box before shipping out, so mistakes rarely happen. However, sometimes the barcode is wrong or a mistake happens, and the wrong item is sent. Call us right away so we can correct the issue. We will email you a pre-paid return label to send the item back. Once we receive the item, we will send the correct item out at no additional charge.
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Cancel Orders


You can cancel an order until the item is prepared for shipping. We recommend canceling an order immediately, as we aim to ship orders as soon as possible. Once the item is in shipping, we cannot cancel the order. The order will need to be returned and certain fees may apply.
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Order a Gift


Only certain items apply for gift wrapping. If your item qualifies to send as a gift, you can select what type of gift wrapping you want and write a gift message on the first page of checkout.
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Wishlist


Our wishlist is designed to make it easier to shop. If you need to order a few things but don't want to order at the same time, simply add to your wishlist for easy reference. On each product page, underneath the "Add to Cart" button is a "Save to My List" link. Click on the link and the item will automatically be added to your list. To remove it, just click the link again (now reads "Remove From My List"). When you log in to your account you can see all the items in your list and can remove them if you wish.
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Sales Tax


You will only be charged sales tax if the order ships to NY. Any other state will not have sales tax applied.
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Warehouse Pick-Up


If you would like to pick up your order instead of shipping, please call us at 877-928-4437 to arrange a time and to ensure that your order is ready.
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Shipping Charges


Shipping is calculated based on weight. We sync our store with UPS to provide real-time shipping charges. We do not overcharge for shipping. We offer free shipping on many items. Look for the icon on product pages to see which items qualify for free shipping. 
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Expedited Shipping


Expedited shipping only applies to the transit time. When the order will ship out is dependent on the item. Stock items will usually ship within 24 hours. Items that are shipped from the manufacturer may not qualify for expedited shipping, or can take up to 2 weeks to ship. Once it ships, it will ship the expedited method chosen.
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Order Delivery


If the item shipped UPS, they may be able to leave it at your door. Either way, we recommend contacting us as soon as possible so we can try to reschedule delivery for you. We cannot guarantee that we can reschedule but we will try our best to accommodate you.
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Order Returns


You must contact us before returning an item. Simply log in to your account and click "Return Items or Gifts". Send us an email with your order number and the items you wish to return. We will contact you with a return authorization and all the information you need to return the item. For complete details regarding returns, such as what items are not accepted back, restocking fees, and return shipping info, please see our Return Policy.
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Credit


We issue a credit within 2 business days of receiving the return, provided the item meets the specifications listed in our return policy. If the return did not pass inspection, we will notify you. Please note that depending on the method you paid, returns may not show up for up to 10 business days.
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