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Privacy Policy

Privacy Policy

At TigerChef, your privacy is a top priority. We will never, EVER, sell, trade, nor otherwise distribute your information without your permission - unless required to do so by law.

Here's information our online store collects, how it's stored, and what action we take.

IP Addresses

Regardless of how you connect to the Internet, each time you surf the Internet you are assigned a unique IP Address—a string of numbers. Basically, the IP Address is a unique identifier of the actual Internet account at a specific date and time.

Our system logs IP Addresses solely for the purpose of security and fraud protection. In a case of fraud - i.e. someone using our site to test stolen credit card numbers, the IP Address will be logged, and, as prescribed by law, turned over to authorities. Under no normal shopping circumstance would this information be used for anything other than statistics, and the IP Address does not tell TigerChef anything about you personally. Only the service provider has this information.

Cookies:

Cookies are small files written to the computer and are used in online stores so shoppers can continuously move around and maintain specific settings. For example, at some Web sites you can opt to have the site remember your login, or log you in automatically. This action requires the use of cookies.

At TigerChef, cookies are used to store specific information, none of which identifies you personally, nor stores logins or password information. Cookies are used here for the following reasons:

  • To record session information, such as items you add to your shopping cart.
  • To restrict usage of promotions. From time to time we may offer special discounts or coupons, and cookies allow us to restrict usage only to those who qualify.
  • For use of certain site features, such as our Wish List and My Account.

Contact Information:

When you place an order with us, we collect your name, email address, phone number, shipping address and billing address. We may also collect a company name.

Your contact information provided as a result of an order is used strictly for one, some or all of the following:

  • To contact you with questions, requests or updates about the order placed.
  • To notify you of any recalls or consumer alerts, or changes to warranty information.
  • To inquire, for our own research, about your satisfaction (or negative experience) with a particular product.

Customer Accounts & Payment Data:

No payment information is stored in customer accounts. We realize that other online stores offer this feature, but we've found that the best way to secure our customer's payment information is to simply not store it at all. Our payment gateway encrypts your credit card number and passes it to our bank over a secure connection. All we see is a string of XXXs.

Customer Accounts are password protected. Our login and account screens, by default, are accessed via SSL (https:// in the address bar). If you should ever reach these pages in a non-secure mode, please be sure to use an existing secure link on our site.

Opt-In Mailings:

You may opt to receive special emailings or catalog mailings, and you may opt-out of receipt of these messages and mailings at any time. We honor all opt-out requests promptly.

Security:

TigerChef has appropriate security measures in place, both online and offline. Our physical facilities are equipped to prevent loss, misuse or alteration of information collected on our Web site. Our online store server is maintained and tested regularly.

If you feel that TigerChef, its employees or its Web site is not following its stated information policy, you may contact us for an immediate response from management.