Shipping & Returns

Returns & Exchanges

Tiger Chef is committed to making your online shopping experience a pleasurable one. We will gladly accept returns on all unused items that are still in their original packaging, with the exception of custom items and equipment with optional accessories. The customer is responsible for any shipping costs. If free shipping was offered, a standard charge of $7.95 will be applied. Certain items will incur a restocking fee. Please contact customer service to find out if the item you are ordering will have a restocking fee.

We will not accept returns after 30 days of delivery. Please notify us as soon as possible if you wish to return an item.

We will provide you with a Return Authorization (RA) number. Please note that we WILL NOT accept returns without a return authorization number. We ask that you please mark this number clearly on the box that you are returning. Also, please include a copy of the invoice that you received with your purchase along with the item you are returning.

To exchange an item, you will need to place a new order and return the item you no longer want. You are responsible for any restocking fees on the returned item, as well as shipping on the new item.

Damaged Items

Tiger Chef does all it can to assure your item is shipped safely and securely. In the rare circumstance that your item is received damaged or defective, or it is simply not what you ordered, please notify us within 48 hours. We will then provide you with a Return Authorization (RA) number and a prepaid packing slip. Please mark the box clearly with this number and include a copy of the invoice you received along with the item you are returning.

Due to the fragility of glass and china, we cannot guarantee their condition upon arrival to you. Therefore, we ask that any orders of glass or china be inspected upon arrival. If your order is defective in any way please refuse the delivery or notify us within 48 hours.

Canceling an Order

Please contact us immediately if you wish to cancel an order. If your order has not yet been processed it will be canceled and NO FEE shall apply. If your order has been processed, please see our Return Policy (above).

We apologize but we cannot accept any returns without an RA number.

Standard Shipping

Most orders are shipped within 1-4 business days with the exception of custom or oversized items. Tiger Chef ships with UPS, FedEx, and the United States Postal Service, as well as other major shipping companies. In keeping with our commitment of great service to our customers, we will choose the method of delivery based on what we determine is the least expensive and most effective. In the event that there is an unexpected delay in the shipping or processing of an order, we will notify the customer via e-mail.

Packages that are shipped ground are generally delivered within 5-10 business days from the time the order was placed. The shipping fees will be determined according to the volume and weight of the item, as well as the Zip Codes of both the origin and destination of the item. For a multiple item order the shipping fee for each item will be determined individually depending on the location from where it will ship. Please note that these items may also be delivered at different times.

Expedited Shipping

Many of our items can be offered to our customers as fast as Next Day, 2 Day or 3 Day shipping. Please contact us to see if this option is available, as there are some items, due to size and/or destination, which cannot be expedited. Please take into account that it takes some time to process an order. Expedited shipping only applies to the actual shipping itself. Any promotional shipping offers apply to standard shipping only.

Tracking

Once an order has been processed, the customer shall receive an e-mail from Tiger Chef containing all shipping and tracking information. You can also log in to our website with your email and password and track your package in the My Account section. If you forgot your password, simply click on Forgot Password and a temporary password will be emailed to you.

New York Shipping

Tiger Chef is based out of New York. We are therefore required to charge sales tax on any orders that are shipped within the state.

International Shipping

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.