Tag Archives: restaurant customers
In the food-service industry, a restaurant’s atmosphere can run the gamut from high-end and elegant to fast and furious. Chances are, though, that your restaurant’s style is somewhere in between – say, casual and laid back, with an emphasis on good food and good times. For many people, dining out means getting together with friends for a long leisurely meal; for others, though, having a good time means inviting along their loyal pet.
If you own or manage a restaurant, you undoubtedly have to deal with one of the most annoying and disruptive phenomena of the industry: customers who don’t honor their reservations and simply fail to show up with no warning. For restaurants in general, and small establishments in particular, a no-show represents a missed opportunity to seat other guests – or a tableful of other guests – which is a painful blow, particularly if it happens night after night.
Did you know that there are now 80 million Millennials in the U.S.? This group of individuals born between 1982 and 2000 now outnumbers the Baby Boomers — previously holder of the title, “Largest Generation Ever”– and makes up a full quarter of the nation’s population, according to the United Census Bureau.
Transforming one-time consumers into loyal restaurant customers is a key to success for most businesses. This holds particularly true for restaurants, and yet can be even harder to achieve due to the challenging combination of the increasingly competitive industry and today’s informed, empowered diners.